How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
The original sales receipt must accompany returns.
We accept returns for exchange or refund 60 calendar days after delivery of the product. At our sole discretion after 60 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of the new, unaltered, and unused condition is:
-without showing signs of wear or damage in any way
-within 60 calendar days of the delivery date
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 60 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 60 days if you intend to return ANY item back to our store. Items returned to us
AFTER 60 days and WITHOUT contacting us will NOT be refunded.
The customer is responsible for all shipping costs if the seller is not at fault.
Skyline Center, Inc.
1818 South 21st Street
Clinton, IA 52732
Customer Service Phone: 800-747-4065 x10